FAQs

Privacy

Your data is stored for a period of 30 days, after which it is automatically deleted from our storage and servers to maintain privacy and security.

All data, including conversations or encounter information, remains the property of the user. It will not be used for training, third-party use, or sale. All vendors and Informed Assist adhere to a shared responsibility model to protect, secure, and maintain privacy standards in line with HIPAA requirements.

Refund Policy

Overview

We are committed to ensuring satisfaction with our speech to text summarization software as a service (SaaS). However, we understand that there may be circumstances under which our customers might seek a refund. This policy outlines the conditions under which refunds may be provided.

Eligibility for Refund

  • Trial Period (3 days): If you cancel your subscription within the specified trial period, you are eligible for a full refund.
  • Service Downtime: Subscribers may be eligible for a pro-rated refund if our service experiences an unplanned, significant downtime, beyond the acceptable uptime guarantee stated in our Service Level Agreement (SLA).
  • Non-Delivery: In cases where the service is not delivered within a reasonable timeframe after the expected delivery date due to technical issues on our end, customers are entitled to a full refund.
  • Major Defects: If the service has significant defects that severely impact its functionality and we are unable to rectify these within a reasonable timeframe, customers may be eligible for a full or partial refund.

Process for Requesting a Refund

Notification: To request a refund, please contact our customer support team through our website's contact form. Include your order number, subscription details, and a clear explanation of the reason for the refund request.

Review: Our team will review your request based on the eligibility criteria outlined above. We may require additional information or documentation to process your request.

Decision: We aim to process refund requests within 7-10 business days. You will be notified of our decision via email. If approved, the refund will be processed back to the original payment method used for the purchase.

General Disclaimer for Informed Assist

  • Services Provided "As Is" All output generated by Informed Assist is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. Informed Assist does not guarantee the accuracy, completeness, or usefulness of any information provided.
  • No Medical Services or Professional Advice Informed Assist does not provide medical services, nor does it replace or act as a substitute for professional medical advice, diagnosis, or treatment. Users should always seek the advice of qualified health providers with any questions regarding a medical condition.
  • No Medical Assessment or Recommendations Informed Assist does not assess health conditions, diagnose, treat, or offer specific medical advice.
  • Medical Documentation Suggestions Informed Assist may provide suggestions for medical documentation, which are intended solely to improve the quality of medical documentation and reduce the burden of documentation. These suggestions should be used at the discretion of the user.
  • Limitation of Liability Informed Assist is not responsible for any consequences resulting directly or indirectly from any action or inaction you take based on the documentation or documentation recommendations provided by Informed Assist. The user assumes full responsibility for the use of any information obtained from Informed Assist. Information provided by Informed Assist can be outdated or mistaken. All information should be checked by the user.

Compatibility

Yes, Informed Assist is designed to be compatible with all Electronic Health Records (EHR) systems. It is best utilized with the one-click copy feature for optimal integration.

HIPAA Compliance

At Inform Assist, we are committed to ensuring the confidentiality, integrity, and availability of all the protected health information (PHI) that we handle. We understand the importance of compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its accompanying regulations.

To uphold our commitment to HIPAA compliance, we have implemented a comprehensive set of policies, procedures, and technical measures designed to protect the privacy and secure the PHI that is entrusted to us by our users.

Summary of Informed Assist Features

Informed Assist Encounter Notes: Efficiently organizes recorded medical encounters in SOAP format.

Transcription: Accurate transcription of recordings.

Personalized After Visit Summaries: Creates customized summaries of verbal encounters.

References Recommendations: Provides references to relevant guidelines based on the context of the transcript.

References relevant ICD and CPT codes: Conveniently references relevant ICD and CPT codes within the transcript context.